Frequently Asked Questions

What are the top factors to consider when choosing an internet provider?

  • Make sure you allow enough time before your move date for the Provider to provision their service. Install times can vary widely depending on the Provider you are working with, so plan ahead! This process can take up to 60 days and longer in some cases, so it is important to make the decision early about what Provider you chose.

  • We recommend not signing longer than a 2-3 year contract. Bandwidth prices continue to decrease, but demands for higher speeds continue. Providers will provide discounts for longer term contracts, but it doesn’t always make sense to take the bait. Our customers average term is 27 months which we believe is the right balance of term and pricing discounts available in most cases.

  • Understand your speed options! A 100mb x 20mb shared fiber product is very different when being compared to a 100mb x 100mb dedicated product with an SLA.

  • If you are using an IP phone system, we strongly recommend that you choose a symmetrical internet product that is dedicated for your business as call quality will be much better as compared to a shared ethernet product.

How do I know what the best internet speed is for my business?

  • Many factors determine what the best speed will be, but consider your existing speed when choosing whether to upgrade to a higher speed. We always advocate not spending for more than you need. Products that have higher download speeds as compared to the upload speeds may not have the quality as compared to a ‘symmetrical’ upload and download speed. Also, whether or not you need a service level agreement (aka an SLA), will dictate product options. Also, if you have IP phones, our recommendation is that you chose a symmetrical service. Below is a guide to assist in what speeds to consider based on your needs. NOTE - The following table includes speeds based on a ‘per active user’ metric. It is not linear, but does provide guidance up to 100 concurrent users. Please know it is only a guide and can vary based on individual business needs.

Speed Recommendations

NOTE: These speeds are per user so don't forget to multiply by number of concurrent internet users.

How you use the internet Recommended bandwidth per user
General web surfing, email, social media 1 Mbps
Online Gaming 1 - 3 Mbps
Video Conferencing 1 - 4 Mbps
Standard Definition Video Streaming 3 - 4 Mbps
High Definition Video Streaming 3 - 4 Mbps
Large File Downloading 50+ Mbps

What do the speed references represent?

  • The first number represents the download speed and the last number represents the upload speed. A 300 x 20 product has a download speed of 300 mbps (megabits per second) and an upload speed of 20 mbps.

How do I know that I’m getting the best price?

  • Rail Yard offers a ‘best price guarantee’ so rest assured we are here to make sure you get the best price on any product through any Provider.

How long does it take to get new service installed?

  • Install times can vary widely by Provider and we verified provisioning cycles on every transaction. Construction and internal provisions processes and take weeks and at times months to bring services to a building so as noted, plan ahead! We can sometimes negotiate a temporary solution for you as we’ll if the preferred provider would affect move-in dates.

Why do prices vary so much across Providers?

  • There are many different factors that come into play with pricing, so it is best to negotiate based on your individual situation. The underlying network costs, distances from the Central Office, construction costs, and equipment costs can all affect pricing. However, we are well versed in negotiating these contracts to assure you end up with the best product at the best price based on your needs.

What is an SLA?

  • A service level agreement is an agreement whereby a Provider commits to guaranteed network uptime. As a result, prices can be slightly higher on these products as compared to products/services without an SLA. We find that products with an SLA have a higher level of quality and reliability as compared to those without.

Does it cost anything to use Rail Yard?

  • Our service is free to you. We get paid by the Provider that you choose to contract with, but it is important to note that we pride ourselves on being an agnostic platform. This means that we do not play favorites with any Provider. Our years of experience allows us to make sure you are getting the best deal based on your needs.

There are SO many product do I know which one to chose?

  • We will help you! Once we have an initial conversation and can qualify your requirements, we’ll present a subset of options. We do the hard work so you understand all of the details around this all important service.

Why is my speed so different when using wireless internet at my office?

  • Using wireless will likely show slower speeds when you do a speed test. This is normal. Your wireless router can also affect your wireless speeds and can limit the actual speeds you will encounter.

How long is the average contract length?

  • Usually 2 - 3 years is the average length of a contract, but it is good to reevaluate your services every year and we can assist with this process.